Refund policy

  • 90-Day Guarantee: Customers may request a refund or replacement within 90 days of purchase if not satisfied with their product.

  • Return Conditions & Limitations:

    • Unopened products returned in their original packaging are eligible for a full refund back to the original method of payment.

    • For opened items, the guarantee covers up to one opened container or box per product type per customer.

    • Routine sample packs or final-clearance merchandise are non-refundable.

  • Damaged, Defective, or Incorrect Items: If an order arrives damaged, defective, or with missing items, the issue must be reported within 7 days of delivery. Photos of the damaged box, packaging seals, and lot numbers may be requested for carrier claim verification prior to reshipment.

  • Return Shipping & Processing:

    • Original delivery fees are non-refundable, and return postage is the responsibility of the customer unless the return results from a fulfillment error or verified damage.

    • Approved refunds are credited back to the original payment source within 5 to 7 business days following inspection.